Request for paid repair
Thank you for using our product.
If you feel that the parts of the hand control are damaged, please use this paid service. No matter which part is broken, the upper limit is 11,000 yen (including 1,000 yen for consumption tax, etc.).
No other costs are incurred.
(Paid) If you would like a repair service, please apply from this page.
Paid repair flow
-
Application
Please put it in the cart and purchase the service from the “Apply for paid repair service button”.
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Custody
Please send your hand control to the factory address listed in the email sent to you after purchase (you are responsible for the shipping cost).
*Important*
We will send it directly to the repair shop, so please do not send it to the address listed on the website. -
Replacement/repair
Professional staff will inspect, replace and repair.
No additional charges will be incurred. -
Delivery
After the repair is completed, we will ship the inspected product to the customer. [Shipping fee after repair is our responsibility.]
About fees
Repair fee
11,000 yen (including consumption tax, etc. 1,000 yen)
Shipping fee for sending your hand control to our factory
*Customer will be responsible.
No technical fee or parts fee
*Please bear the shipping fee for sending your hand control to our factory.
*We will pay the shipping fee for the hand control after repair.
Payment method
Please purchase the service from the paid repair service application button.
Storage period
After receiving the target product at our factory, it will be shipped in about one week.
About the repair status of our products
We have sold more than 1,500 hand controls since 2013, and the total number of repair requests is 3.
The repair has ended with a small scale repair. The hand control is a very durable and durable product, but repairing it can make it last longer and safer to use.
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